1. Order Processing Time

• Orders are processed within 1-3 business days (excluding weekends and public holidays)
• You will receive a confirmation email once your order has been dispatched
• During product launches, promotions, or high-demand periods, processing times may be slightly extended

2. Shipping Zones & Delivery Times

3. Shipping Methods

• Standard Shipping: Economy option with basic tracking
• Express Shipping: Faster delivery with full tracking and signature confirmation
• Overnight Shipping: Premium service for urgent orders (selected destinations only)

4. Shipping Costs

• Shipping costs are calculated based on destination, weight, and selected shipping method
• Free shipping is available on orders above €150 within Europe
• International orders have variable shipping costs based on location
• All shipping costs are displayed before checkout

5. Tracking Your Order

• You will receive a tracking number via email once your order is dispatched
• Use this number to monitor your shipment on our partner carrier's website
• For assistance with tracking, contact us at shipping@efescents.com

6. Delivery Issues

• Lost or Damaged Packages: Contact us immediately with proof of damage and tracking information
• Address Changes: Notify us within 24 hours of placing your order
• Failed Delivery Attempts: Check your email for instructions from the carrier

7. Customs & Import Duties

For international orders, customs duties, VAT, and import taxes may apply depending on the destination country. These costs are the responsibility of the customer and are not included in the shipping price. Customs clearance may delay delivery.

8. Contact Us

For shipping inquiries or concerns, please contact us at shipping@efescents.com or use our contact form on the website. We are here to help ensure your order arrives safely.