We ship to most countries worldwide. Availability may vary depending on your region. For full details, please refer to our Shipping Policy.

Delivery times depend on your location. Shipping in Europe typically takes 1–2 business days. Express options are available at checkout where applicable.

Shipping costs are calculated at checkout based on your location and selected delivery method. Complimentary shipping may be offered on orders above a certain value.

Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details.

International orders may be subject to customs duties and taxes, which are determined by your local authorities. These charges are the responsibility of the recipient.

Due to the intimate nature of fragrance, opened or used products cannot be returned. Sealed and unopened items may be eligible for return within the specified window. Please see our Returns & Refund Policy for complete details.

Opened fragrances, personalised items, and products marked as final sale are not eligible for return. This is to ensure the highest standards of hygiene and quality for all our clients.

Please contact us within 48 hours of receiving your order. Include photographs of the damage or discrepancy. We will arrange a resolution as quickly as possible.

Once we receive and inspect your return, refunds are processed within 7–10 business days. The timing of the credit appearing in your account depends on your payment provider.

Guest checkout is available. However, creating an account allows you to track orders, view your history, and manage your preferences.

Sign in to your account and visit My efe. Your order history and details will be available there.

Yes. You can update your name, email, and address from your My efe profile at any time.

Your client number is a unique identifier assigned when you create an account. It can be found in your profile and is referenced in communications with us.

The efe Circle is a quiet recognition of those who share a deeper connection with the house. It is not a membership programme. There are no points, no tiers, no transactions.

There is no application. Inclusion in the efe Circle is extended at the houses discretion. The criteria are not disclosed.

Not seeing the efe Circle in your profile does not mean something is missing. It simply means an invitation has not yet been extended. This is entirely normal.

If you need further assistance, please reach out via our contact form.

You can reach us through our contact form. Every message is considered with care.